Privacy Policy

Last updated: August 26, 2026 | Effective date: May 20, 2026

Nation Chemicals SA (Pty) Ltd. ("we", "us", or "our") operates nationchemicals.co.za and related global subdirectory locales. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of this website and our chemical product and service offerings.

Confidentiality is our primary operational protocol. We apply the same strict privacy standards to your data that we apply to every client currency restoration engagement.

1. Information We Collect

We may collect the following categories of personal information when you contact us, request a quote, or place an order:

• Identity data: full name, company/organization name, job title
• Contact data: email address, telephone number, WhatsApp number, delivery/billing address
• Transaction data: order details, payment confirmations, shipping tracking numbers
• Technical data: anonymized IP address, browser type, referring page, visit duration (aggregated analytics only)
• Communication data: message content when you email, complete our contact form, or correspond via WhatsApp

We never request or store banking credentials, credit card numbers, or health data. All payment processing is performed by encrypted third-party PCI-DSS compliant merchants.

2. How We Use Your Information

We use collected information solely for the following business purposes:

• To process, pack, and ship chemical orders and provide on-site technician dispatch
• To respond to quotations, technical product questions, and after-sales support
• To verify age and identity for regulated chemical shipping compliance (POPIA / EU GDPR / Export Control)
• To improve website usability and maintain site security and fraud prevention
• To send required service communications (tracking numbers, MSDS updates, recall notices only)

We do NOT sell, rent, share, or lease personal information to any third party for marketing purposes. No mailing list, no unsolicited email.

3. Legal Basis for Processing (GDPR / POPIA)

We process personal data only where at least one of the following applies: (a) performance of a contract with you; (b) compliance with a legal or regulatory obligation to which we are subject; (c) your explicit written consent for a specific purpose, revocable at any time; or (d) our legitimate interests in delivering secure chemical logistics and preventing fraud or misuse.

4. Data Retention

Transactional records are retained for 7 years per South African tax and chemical export control regulations. After 7 years, all identity and contact records are securely deleted via cryptographic erasure. Anonymized aggregated analytics data may be retained indefinitely without any personal identifiers.

5. Your Data Subject Rights

Under POPIA (South Africa), GDPR (EU/EEA), and similar global laws, you may at any time:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete data
• Request erasure of personal data, subject to legal retention obligations
• Request restriction of or object to processing
• Request data portability (machine-readable export)
• Withdraw consent at any time where processing is based on consent

To exercise any right, email nationchemicals@gmail.com with subject line "Data Subject Request" and include your full name and phone number for identity verification. We respond to all verified requests within 21 calendar days.

6. Cookies & Tracking

This website uses only essential first-party session cookies for security, navigation preference, and mobile menu state. No third-party analytics cookies, no ad tracking pixels, no fingerprinting scripts. You can disable cookies entirely in your browser without loss of core functionality.

7. International Transfers & Security

Where we transfer personal data across borders (for shipping documentation) we rely on Standard Contractual Clauses approved by the Information Regulator and the European Commission, or equivalent adequacy decisions. All client data is stored at-rest in South African facilities under AES-256 encryption, with role-based access controls and annual SOC 2 Type II penetration audits.

8. Children's Privacy

Our website and services are not directed to persons under the age of 18. We do not knowingly collect personal information from children. If you become aware that a minor has provided us with personal data, contact us immediately and we will erase it within 72 hours.

9. Responsible Information Officer (POPIA)

Our duly appointed Responsible Information Officer for POPIA compliance is Mr. Herman Berry, CEO. Contact details for privacy complaints or queries: nationchemicals@gmail.com or telephone +27 83 958 5728 (WhatsApp available). Complaints may also be escalated to the Information Regulator of South Africa at inforeg@justice.gov.za.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are posted on this page with a new "Last updated" date. Material changes will be notified by prominent banner on the homepage for 30 days post-update.